Shipping and returns

delivery times for souf africa

• your order should arrive within 5-7 work days, maar we always try beat the GPS.
• once your order is completed you will receive an email with the tracking number in it.
• delivering to a PO Box is not allowed by our courier service, so please use a physical address for all shipping within souf africa.

shipping terms

• we use reputable couriers but stuff always happens in funny ways, should you suspect that your parcel has gone missing before we do, please contact us as soon as possible.
• dialekt cannot be held responsible if your parcel goes missing once we hand it over.
• the couriers that we trust are:
  • courier it
  • dawn wing
  • mds collivery
  • the courier guy

not in souf africa

• if you would like one of our products but don’t live close by, drop us an email before placing your order and we will maak ‘n plan to get it to you.

can i return or exchange a product?

• there are no refunds or returns for items unless they are damaged in the mail.
• since everything is made especially for you after your order, we don’t store inventory in order to exchange an item. please make sure to double-check the size guide before ordering to make sure your apparel fits perfectly.

what if my order never arrived?

if your order didn’t end up arriving, be sure to let our customer support know! first, check your shipping confirmation and check that you entered the correct address. if the address was incorrect, we’d be happy to send you a new replacement to the correct address.

if the shipping address was correct, get in touch with us at hello@dialekt.co.za with your order information. that way we can either issue you a full refund or try to replace your order by sending it to a new address to prevent it from getting lost again.

what if my order arrives damaged?

the last thing we want is for you to be stuck with a damaged item. If it arrives at you damaged, then please get in touch with us for a replacement at no charge! We have a 14-day replacement policy, but if you don’t get ahold of us by then we can no longer offer a replacement for free.

to make this process go faster please provide photos of the unsatisfactory product, your order information, and email us at hello@dialekt.co.za so we can make it right.